Complaint Raised With Ombudsman

Complaint Raised With Ombudsman

Copy of a letter sent to the Financial Ombudsman Service today:

"Dear Sir/Madam,

I wish to make a formal complaint about ***’s handling of my request for information about commission payments, on my two endowment policies.

I originally made the request for information on 11 November 2004 and, despite several letters and a phone call, I have yet to receive an answer.

I regard their handling of this matter to be unhelpful and obstructive.

I have enclosed copies of the correspondence, and a summary of the phone call.

Please feel free to contact me if you require further information.

Thank you in advance for your help..."