Thursday, July 24, 2003

I received a response from the Ombudsman today. They cannot help me with my complaint, as the policy was sold pre 29 April 1988.

However, they advise me to check with the FSA to see if they can help prove A's connection to B.


25 The North Colonnade
Canary Wharf
E14 5HS

0845 606 1234

I will drop them a line in the next day or so.

Saturday, July 19, 2003

The Ombudsman confirmed receipt of my complaint against A today.

Tuesday, July 15, 2003

Extract of a letter I sent to A today:

"...I refer to my letter to you, dated 23 March 2003, concerning my claim against A for the mis-selling by B of one of your endowment products.

In the letter, copy attached, I raised a number of issues with you regarding the agency relationship between B and A that existed at that time. I requested, in my letter, that L&G address these issues. Additionally, I reiterated my claim against A on the basis of that agent/principal relationship.

Four months have elapsed, and I have yet to receive any answer from A. I am concerned about L&G’s failure to address this matter.

In view of your company’s failure to address these issues, or even have the courtesy to acknowledge receipt of the letter, please be advised that I am registering a formal complaint against A with the Financial Ombudsman..."