Regarding my claim for compensation for the mis-selling of my second endowment policy, the claims company handling that wrote back to me.
They noted that I had already made a complaint, and as such they were happy to help me raise the matter with the Financial Ombudsman Service.
Well this route has already been taken, so I don't see there is much point in pursuing this with them.
I will take a look around for another complaints handling company, who are able to help in situations where complaints have been rejected.
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