Extract of the letter sent today to company A to remind them that they have fallen behind schedule...
".....I refer to your letter dated 6 December (ref 62648), in which you advised me that you would have a final response to my complaint by 31 January.
I have heard nothing since then; please can you advise me as to the status of that response, and clarify the reasons for the delay.
Thank you.
Yours sincerely...."
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