I received a response from the Consumers' Association today.
In essence they state that they are receiving many letters and emails that raise "difficult issues", and that they will try to be as helpful as they can. They ask me to be patient, as the letters may run into thousands. However, they will do their best and hope to be able to respond shortly.
As I have already noted, this problem is so large that the organisations that are trying to deal with it simply do not have the resources to cope.