The Lottery of Claiming Compensation
This is Money has an interesting article about the mixed fortunes of two people with identical endowment mortgages, taken out with Canada Life.
It seems that despite the similarity of their policies, when they tried to claim compensation for an expected shortfall, they were treated differently and offered different amounts of compensation.
As I have long suspected, since I began this site over two and a half years ago, the treatment that you get from the life assurance companies and their acolytes is a lottery.
Some win, the majority lose.