Complaint Raised With Ombudsman
Copy of a letter sent to the Financial Ombudsman Service today:
I wish to make a formal complaint about ***’s handling of my request for information about commission payments, on my two endowment policies.
I originally made the request for information on 11 November 2004 and, despite several letters and a phone call, I have yet to receive an answer.
I regard their handling of this matter to be unhelpful and obstructive.
I have enclosed copies of the correspondence, and a summary of the phone call.
Please feel free to contact me if you require further information.
Thank you in advance for your help..."