The Endowment Diary

The Endowment Diary

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The Endowment Mis-selling Debacle - one of the UK's worst financial scandals

Thursday, January 15, 2004

I received an email from the company handling my claim for the mis-selling of my second endowment mortgage.

It seems that there are areas that they can pursue in taking my claim forward.

The process is likely to take 3-6 months; not for the fainthearted!

Extract below:

"...We have assessed your case and have highlighted a number of possible areas
of complaint that we believe we can move forward on your behalf to your
endowment provider. If we have not heard to the contrary in the next 48
hours we will issue these complaints on your behalf.

To enable us to properly manage your expectations with regard to the
timescales involved in the complaints process, we are currently finding that
it takes 3-6 months for a decision to be made on a complaint. As soon as we
have some pertinent detail to report regarding your case, we will of course
contact you to advise of this. In any event, we will contact you 8 weeks
after the complaint has been issued to report progress to date..."

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