Extract of an email received from the Ombudsman today:
"...Thank you for you letter of 28 September 2003.
I am in the process of reviewing your comments and I have been unable to trace your file relating to your complaint about the policy taken out in 1987. I would be grateful if you could let me have our file reference for this complaint if you have a record of this. Was this complaint actually against A or an Independent Advisor?...."
I dropped them a note with the relevant info.