Extract of email to the Ombudsman:
"...Thank for your response regarding my complaint against A/B.
I have taken your advice, and have written to the FSA.
However, I would like to ask one further question.
Since this endowment was sold prior to 29 April 1988, which means you are unable to assist me. What am I meant to do to claim redress, given the fact that both B and A stand behind the letter of the law on this?
I would be grateful for any advice that you can offer me.
Thank you in advance.