I am getting rather "pissed off" with the delay in hearing from company A about my mis-selling complaint relating to my second endowment.
So I fired this off to them today:
Customer Relations Admin Manager
Dear Mr ,
I refer to your letter dated 21 February 2003 (ref ...), in which you state that you are doing everything to resolve my complaint about mis-selling as soon as possible.
I have heard nothing since then, and am very dissatisfied with your handling of this matter; I would appreciate clarification on the following:
My complaint was lodged with you on 10 October 2002. What is causing this excessive delay?
I was promised a resolution to my complaint by 31 January 2003; this deadline has been ignored, why?
When will you resolve my complaint?
I would appreciate a prompt, and non equivocal, response to the above points. Depending on the nature of your response I will consider referring:
my complaint against you for mis-selling, and
an additional complaint against you for the excessive delay and poor handling of my mis-selling complaint
to the FSA.
As with all other correspondence, this will be posted to my public blog “The Endowment Diary” on www.kenfrost.com.
Thank you in advance.