The Endowment Diary

The Endowment Diary

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The Endowment Mis-selling Debacle - one of the UK's worst financial scandals

Friday, April 25, 2003

I am getting rather "pissed off" with the delay in hearing from company A about my mis-selling complaint relating to my second endowment.

So I fired this off to them today:

"..
Customer Relations Admin Manager

Dear Mr ,

I refer to your letter dated 21 February 2003 (ref ...), in which you state that you are doing everything to resolve my complaint about mis-selling as soon as possible.

I have heard nothing since then, and am very dissatisfied with your handling of this matter; I would appreciate clarification on the following:

 My complaint was lodged with you on 10 October 2002. What is causing this excessive delay?

 I was promised a resolution to my complaint by 31 January 2003; this deadline has been ignored, why?

 When will you resolve my complaint?

I would appreciate a prompt, and non equivocal, response to the above points. Depending on the nature of your response I will consider referring:

 my complaint against you for mis-selling, and

 an additional complaint against you for the excessive delay and poor handling of my mis-selling complaint

to the FSA.

As with all other correspondence, this will be posted to my public blog “The Endowment Diary” on www.kenfrost.com.

Thank you in advance.

Yours sincerely.."

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