I received a letter from company A today, in response to my butt kick, extract as follows:
"..I refer to our previous correspondence in which we explained that we expected we would be able to provide a final response to your complaint.
I apologise for the further delay but assure you that we are continuing to investigate your case and do everything to resolve your complaint as soon as possible.
we are very sorry about the continual delay.."
pp'ed by the customer relations manager.
Well my thoughts are as follows:
1 Apologies are very nice but achieve nothing, ie fine words butter no parsnips.
2 Their letter of Dec siad that I would have an answer by 31 Jan, now they do not even give a deadline.
3 I predicted some time ago (see earlier posts) that the sheer volume of complaints would overload the system..sad to be proved right.
I will give them a little more time then kick harder by telling them that I will reveal their name on my website.